Introduction
Lesnaya Malina ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website lesnaya-malina.com, communicate with us, or use our services.
We encourage you to read this privacy policy carefully to understand our policies and practices regarding your personal data. By accessing or using our website and services, you acknowledge that you have read and understood this privacy policy.
Information We Collect
We collect several types of information from and about users of our website, including:
Personal Data
Personal data refers to any information that identifies or can be used to identify you. We may collect the following categories of personal data:
- Contact Information: Name, email address, telephone number, and mailing address when you fill out our contact form or book a tour
- Demographic Information: Age range, gender, and nationality when relevant to tour planning
- Health Information: Any mobility or health considerations you voluntarily share to help us accommodate your needs during tours
- Payment Information: Credit card details or other payment details when you make a purchase (processed through secure third-party payment processors)
Usage Data
We may also collect information about how you access and use our website, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or application
- Device information
How We Collect Your Information
We collect information through:
- Direct Interactions: When you contact us, fill out forms, or subscribe to our communications
- Automated Technologies: As you navigate our website, we may use cookies and similar technologies to collect usage data
- Third Parties: We may receive information about you from third parties, such as business partners or service providers
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, personalizing, and improving our services
- Processing tour bookings and payments
- Communicating with you about your inquiries, bookings, or our services
- Sending promotional communications if you have opted in to receive them
- Analyzing usage patterns to improve our website and services
- Ensuring the security and proper functioning of our website
- Complying with legal obligations
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract Performance: Processing necessary for the performance of a contract with you (e.g., booking a tour)
- Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms
- Legal Obligation: Processing necessary to comply with our legal obligations
- Consent: Processing based on your specific consent (e.g., for marketing communications)
Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third parties who perform services on our behalf (e.g., payment processors, email service providers)
- Business Partners: Hotels, transportation providers, and local guides necessary to fulfill your tour arrangements
- Legal Authorities: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Data Security
We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, alteration, and disclosure. These measures include:
- Encryption of sensitive information
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- Applicable legal requirements
Your Data Protection Rights
Depending on your location, you may have various rights regarding your personal data, which may include:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate or incomplete information
- Erasure: The right to request deletion of your personal data in certain circumstances
- Restriction: The right to request restriction of processing of your personal data
- Data Portability: The right to request transfer of your personal data
- Objection: The right to object to processing of your personal data
- Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookies Policy.
Children's Privacy
Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update our privacy policy from time to time. If we make material changes, we will notify you by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Lesnaya Malina
Nyhavn 42
1051 København K, Denmark
Email: [email protected]
Phone: +45 3353 3618
