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Terms of Service

Last Updated: May 15, 2023

Introduction

Welcome to Lesnaya Malina. These Terms of Service ("Terms") govern your use of our website (lesnaya-malina.com) and the services offered by Lesnaya Malina (collectively, the "Services"). By accessing our website or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Services.

Use of Our Website and Services

Eligibility

Our Services are intended for users who are at least 18 years of age. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

Account Responsibility

If you create an account on our website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

Prohibited Activities

You agree not to engage in any of the following activities:

  • Using our Services for any illegal or unauthorized purpose
  • Violating any laws in your jurisdiction (including copyright laws)
  • Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our Services
  • Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure
  • Uploading or transmitting viruses, malware, or any other type of malicious code
  • Impersonating another person or misrepresenting your affiliation with any person or entity
  • Harvesting or collecting email addresses or other contact information of other users from our Services
  • Using our Services to send unsolicited communications, promotions, or advertisements

Booking and Payment Terms

Booking Process

When you make a booking through our Services, you are entering into a contract with Lesnaya Malina for the provision of tourism services. All bookings are subject to availability and confirmation.

Payment

We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method. You agree to pay all charges at the prices then in effect for your bookings.

Pricing and Taxes

All prices are quoted in Danish Krone (DKK) and include applicable taxes unless otherwise stated. We reserve the right to correct pricing errors and to change prices at any time, though changes will not affect confirmed bookings.

Deposits and Final Payments

For most tours, a deposit is required at the time of booking to secure your reservation. The balance is typically due 45 days before the tour start date. Specific payment schedules will be communicated at the time of booking.

Cancellation and Refund Policy

Cancellation by You

If you need to cancel a booking, please notify us in writing as soon as possible. Refunds are subject to the following schedule:

  • Cancellation more than 60 days before tour start date: Full refund minus administration fee (500 DKK)
  • Cancellation 45-60 days before tour start date: 75% refund
  • Cancellation 30-44 days before tour start date: 50% refund
  • Cancellation 15-29 days before tour start date: 25% refund
  • Cancellation less than 15 days before tour start date: No refund

Cancellation by Us

We reserve the right to cancel a tour due to insufficient participation, force majeure, or other circumstances beyond our control. In such cases, you will be offered a full refund or the option to transfer to another tour. We are not responsible for any incidental expenses you may have incurred as a result of your booking.

Tour Changes

We reserve the right to make changes to tour itineraries if necessary due to weather conditions, transportation issues, or other factors. Significant changes will be communicated to you as soon as possible.

Intellectual Property

Our website and its entire contents, features, and functionality (including but not limited to text, graphics, images, and logos) are owned by Lesnaya Malina and are protected by international copyright, trademark, and other intellectual property laws.

You may access, view, and print materials from our website for your personal, non-commercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices.

Limitation of Liability

To the fullest extent permitted by applicable law, Lesnaya Malina shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use our Services
  • Any conduct or content of any third party on our Services
  • Any content obtained from our Services
  • Unauthorized access, use, or alteration of your transmissions or content

Our liability for any claim arising from or related to our Services is limited to the amount you paid for the specific tour or service that is the subject of the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Lesnaya Malina, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your violation of any rights of another.

Travel Risk and Insurance

Travel involves inherent risks. By booking a tour with us, you acknowledge these risks and agree to assume full responsibility for your safety and well-being during the tour. We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, and other potential issues.

Health and Mobility

Our tours are designed with senior travelers in mind, but you must disclose any health conditions or mobility limitations that might affect your ability to participate in tour activities. We will make reasonable efforts to accommodate special needs but cannot guarantee that all activities will be accessible to all participants.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Copenhagen, Denmark.

Changes to These Terms

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by updating the "Last Updated" date at the top of these Terms and by posting the new Terms on this page. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Contact Us

If you have any questions about these Terms, please contact us at:

Lesnaya Malina
Nyhavn 42
1051 København K, Denmark
Email: [email protected]
Phone: +45 3353 3618

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Exceptional tourism experiences for seniors in Denmark

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